Your order will be sent within 2 working days (during weekends or holidays, there could be a delay) once you place the order and the product is available in stock.
Any items out of stock, the customers will be notified by mail or by call from our customer support team and the customer can decide whether they want to cancel the order immediately. If so, they will get the refund in the same mode instantly without any further delay or if they want the product and can wait, we will follow up the order and dispatch it once it is available and the status of the order will be updated instantly to the customer by mail or Whatsapp/SMS.
Customers are requested to await upto three working days to get the tracking details. Customers will be notified via email, once the tracking details are updated. Most of our products are from weavers and they would dispatch the product via courier, so customers might not get the invoice copy in the courier package and customers are requested to track the invoice online.
Note: Most of our collections are pure handloom sarees only. Stock Availability is purely dependent on availability from the weavers. As they don't use any online tools to update availability, we are not in the position to update the stock availability on our website. Apologies for any inconvenience caused.
- Customers are requested to understand that the material/color of the products that appears in the images might slightly vary due to photographic/lighting effects.
- Returns/Exchange will be accepted only if the product is damaged. Note: Most of the sarees are handloom sarees, so thread missing, thread knot and small holes at the end of the border both sides of the sarees are not considered as damages.
- Returns/Exchanges will not be accepted if the product is used.
- Customers are requested to reject the courier if the parcel is torn or damaged at the time of delivery.
- And also we request the customers to take video when unboxing the courier without any pause or cut, so that if any damages customers can use it as a proof to send return/exchange request to our customer support team by mail or WhatsApp.
- We encourage customers to ask as many queries regarding the product by calling or texting before placing the order.
Procedure for Returns or Exchange
Please drop us an email within 24 hours at firstname.lastname@example.org, or whatsApp to 9751248777 that you wish to return a product with the reason and parcel opening video for Return/Exchange. Without Parcel Opening Video, we won't accept your complaint.
Our team will reply to you with an approval email containing the instructions and return shipping address to which you need to send back the product. We request you to courier it back to the address we provided and share us the tracking details immediately. we request to send it back within 48 hours, if delayed, we won't accept the parcel, even if it reaches, we will send it back to you.
- Items must be in their original packaging, unassembled and with all labels intact. Sarees/dress fold should not be changed, or crushed.
- Once we receive the product(s) back and verify its packaging/condition, we will initiate refund procedure for your money within 3-5 working days. If the products received not in the condition we mentioned, we shall return the product back to you.
- Note: Exchange is only applicable to items of the same value or more, customers are required to top up if any price differences.
Cancellations of the placed order
- After placing the order, customer can cancel it within 24 hours and get full refund of payment if any. We will initiate in the same mode, it will take 3 to 5 working days to credit to your account(may delay depends on bank- you can contact us to follow it up)
- If you wish to cancel an order that has been shipped but has not yet been delivered, we won't cancel the order. it will be delivered to you. No returns or exchange will be entertained.
- In case you have cancelled an order, which has already been handed over to the courier company from our end, they will still attempt delivery. Kindly do not accept the courier. And we will proceed refund only after the parcel has been received at our end.